10-Year Warranty

Melbourne Instruments warrants the motorised control components of its products against defects in materials and workmanship for 10 years from the original date of purchase. This warranty applies to the motorized control components only, and sits alongside our standard warranty on the product as a whole.

What we will do

If a motorized component is found to be defective in materials or workmanship within the warranty period, we will repair it or replace it with a new or equivalent part, at our discretion and free of charge. Any repaired or replaced component is covered for the remainder of the original warranty period.

What is not covered

This warranty covers the motorized control components only, and does not cover the product as a whole or any other part. It does not cover damage caused by misuse, neglect, accident, improper installation, modification, or unauthorised repair, nor cosmetic wear, liquid ingress, or damage from external factors. Any repair carried out by anyone other than Melbourne Instruments or its authorised personnel will void this warranty.

Who is covered

This warranty runs for 10 years from the original date of purchase and transfers with the product, provided the original proof of purchase is supplied with any claim. It applies to products purchased new from Melbourne Instruments or an authorised Melbourne Instruments reseller, and does not apply to products that have been used for hire.

How to claim

To make a claim, please contact us via the Support page or email support@melbourneinstruments.com with your proof of purchase, the serial number, and a description of the fault. Photos or video of the fault are useful to include. Please do not return the product to us unless we ask you to. We may request further information reasonably necessary to substantiate the claim.

Shipping

For the first 2 years from the original date of purchase, we cover shipping both ways on approved claims under the motorised component warranty. After that, you cover the cost of sending the item to us or to an authorised service point, and we cover return shipping on approved repairs. Our service points are located in Europe, USA and Australia.

Please remove any accessories before shipping; we are not liable for accessories or components sent with the product.

Your statutory rights

This warranty is offered in addition to your rights under applicable consumer law, which vary by country and are not affected by it.